FAQs

 

Frequently Asked Questions (FAQs)

1. How do I place an order?

  • Visit our website, browse our products, and click "Add to Cart" for items you wish to purchase. Proceed to checkout, provide your details, and complete the payment process.

2. What payment methods do you accept?

  • We accept major credit/debit cards (Visa, MasterCard, etc.), PayPal, and other secure payment methods.

3. How can I track my order?

  • Once your order has been shipped, you'll receive a confirmation email with a tracking number. Use this number to track your shipment on our website or the courier's website.

4. What is your shipping policy?

  • Our shipping policy includes information on shipping methods, delivery times, costs, and any free shipping thresholds. Please refer to our Shipping and Delivery page for detailed information.

5. What if I need to return or exchange an item?

  • We have a hassle-free return policy. If you're not satisfied with your purchase, please contact our support team within 30 days of receiving your order for assistance.

6. Do you ship internationally?

7. How can I contact customer support?

  • You can reach our customer support team via email at support@humblehotheads.com or by phone at +44 7960691882 during business hours.

8. Are my payment details secure on your website?

  • Yes, we prioritize the security of our customers' information. Our website employs robust security measures to safeguard your payment details.

9. Can I change or cancel my order after it's been placed?

  • Contact us immediately if you need to modify or cancel your order. Changes can only be made if the order hasn’t been processed or shipped yet.

10. Do you offer gift wrapping or personalized messages?

  • We offer gift wrapping services for an additional fee. During checkout, you can add a personalized message for your recipient.