Returns

Refund Policy

Returns and Refunds

Thank you for shopping with Humble Hotheads. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

Eligibility for Refunds

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refund Process

  1. Initiating a Return:

    • Please contact our customer support to initiate the return process. Provide your order number and details of the item(s) you wish to return.

  2. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect.

  3. Inspection and Approval:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  4. Refund Issuance:

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.

Exclusions

  • Certain items such as perishable goods, personalized items, or items marked as final sale are not eligible for return or refund unless they arrived damaged or defective.

Faulty or Damaged Items

  • If you receive a faulty or damaged item, please contact us immediately with details and photographic evidence. We will arrange for a replacement or refund.

Contact Information

For any questions or concerns regarding our refund policy or the return process, please reach out to our customer support team: